Returning goods if they are faulty

Our goods may come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You also may be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you think that there is a fault with the goods you have received, please let us know straight away by contacting us on Please include as many details as possible about the order and the problem with the goods including photos.


Returns generally – faulty item

You are responsible for the costs of returning goods to us. Any goods returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the goods or boxes. We are not responsible for any goods that are returned to us in error.

Please use the label on your delivery and returns note, enclosed with your goods.

Returning goods if you change your mind

Should you change your mind your item maybe returned to us in original packaging, in unused resealable condition within 14 days of receiving the item for a STORE CREDIT only. Refunds will not be given for change of mind purchases. Again you are responsible for the return postage costs for change of mind returns.